. . Please look out for the purple envelope in the top right of your scre. If we decide to do this, we’ll let you know. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Browse Virgin Media Virgin Media Community. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. hello007007 Posts: 149 Forumite. I left Virgin months ago and have arranged for my equipment to be collected. For my surprise, in the package of the hub 5, was another package to return the hub 4. See where this Helpful Answer was posted. They have just told me to take it to a recycling centre. Pop the telly on: check its set to the correct Input and Virgin TV’s. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. They said it should be 30 days to return so basically I hav. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. We would like to show you a description here but the site won’t allow us. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. After canceling your service, you need to return the Virgin media kit. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. 12K; 225; 463; Natalie_L. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Each time promised either it will be collected by. Networking and WiFi. SpeedWe would like to show you a description here but the site won’t allow us. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. If you want a hand understanding our services, or how to do certain tasks, you’ve come. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. I gave the guy everything including leads and he said he only needs the box and the remote. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. My Virgin Media app: Requires compatible Android 7. . We would like to show you a description here but the site won’t allow us. Hi As22 👋 thank you for joining the thread. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Problem: Returning Hub 4. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Sign out . Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Remember. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. @Hannahman wrote:. 0 Kudos Reply. Returning a Stream Box. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. . . 0 Kudos. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I have had some months ago left VM and asked for the kit to return my broadband equipment. Turn on and get connected. Back a step. This includes: The Stream box. Virgin Media; My Virgin Media; Shop;. Manage Your. Virgin Media want their box back - i dont have it. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Although this question has appeared before the answers vary and I need definitive advice. We would like to show you a description here but the site won’t allow us. Also you might struggle TV wise. Joining in. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. . £8p/m extra or included with Gig1 or Volt. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. . I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Kit return 5 hours ago Have waited in all. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. I spoke with VM, and they sent me a return kit. Existing Virgin Media customers will have to pay a fee in order. Changes to Virgin Media prices 2023. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Control your services . However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. 554bn, inching up 0. We would like to return it but we didn't a return box and now we are unsure what to do with it. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. 3 hours ago. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. on 05-03-2022 19:10. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. SpeedWe would like to show you a description here but the site won’t allow us. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. 2. I have today 11th feb had the same original email we need to collect your kit. Account - Cable. Within that letter or email, we’ll also include information about any other changes we’re. agreement. It’s because the reconnection team says the request cannot be processe. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. That has been confirmed and was going to arrive in 3 working days. I am going to send you a private message. Then, drop it off at a Yodel store. Step by step guide to installing your Virgin Media broadband and Hub 3. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. Switched On Families. 3. Choose your package. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Currently equipment returns have been paused due to lockdown. . ’. Mobile. Then I for some reason go. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Please, expect a private message from me here shortly, so I can have a further look and help out. . That is 56 minutes notice of a possible pick up. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. So VM gave me another call today, seems like another person from retentions. I'm sorry to hear there is some confusion with your return kit. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Only kit that supports HDCP 2. Frazerdog123. Alternatively, you can take the kit to your local O2 store or your local recycling centre. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Labels: My Account; hub 3. You can also email [email protected] would like to show you a description here but the site won’t allow us. Options. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Am a little weary that if we recycle the kit that we might get billed for not returning it. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Options. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Speedon 22-02-2023 16:03. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Switched. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. virgin media equipment return anything extra to receive one. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. couldn't see where best to post this. My Virgin Media App. Sort this out please. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Phone. Options. Normally, we ask you to return your kit. It's at least 7 years old! We would love. If you cancel your service, you will need to return your kit to Virgin Media. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Up to 3 WiFi Pods if needed. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Sorry to hear there's an issue with a charge for failing to return equipment. The tracking on Yodel says its still en-route. They will be charged for not returning any rented equipment that VM want back. O2 shop or local council recycle yard. Forum Team 10 Views Message 2 of 2 Flag for a. Switch on your TV, then using your own TV remote press the Input, AV or Source button. We would like to show you a description here but the site won’t allow us. 2% on a yearly basis, driven by fixed and mobile service price rises. Simply press 1 when you get through to the automated menu, and you'll be put. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. co. . This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. I guess the first lady I talked to misinterpreted it. Claim up to three (if needed) with our WiFi guarantee. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. We would like to show you a description here but the site won’t allow us. Or stream, control and manage. Solved: My VM account ended on 31st March. Once we cancel we got a letter asking us to. Within that letter or email, we’ll also include information about any other changes we’re. isn't big enough to take th. In the event you change service or close your account, it's important that you return any equipment to us. My VM account ended on 31st March. 3. totally mixed up text, email and the human operators - don't understand the English language. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). Virgin Phone Switchover. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. You might find a local Collect Plus. on 30-05-2023 22:29. I cancel my subscription during the cool off period even before the kit arrived. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. What happens with this please? I'm intending to. Posted in QuickStart, set up and connections. No setup fee. It’s because the reconnection team says the request cannot be processe. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. If we need to send you some new equipment or book an engineer. returns. Manage Your Account. Options. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. The advice was to recycle the old hub. The impossible task of fitting Virgin Media kit in the returns box . Networking and WiFi. What you get in your QuickStart pack depends on what Virgin Media services you ordered. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. The first thing you notice is how small the Stream box is. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. If you do not return your kit, you will be charged for it as set out in our terms and conditions . It's at least 7 years old! We would love. The webpage usually list which items need returning, however it doesn't at present. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Options. Hi Yicheng, Thanks for coming back to me on this one. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Virgin Media; My Virgin Media. on 26-03-2023 08:51. Stay safe online. . Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Account - Cable. So you won’t need to hop around. super hub. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. The new fibre phone line is designed to work with the same phones as the old copper line. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. They said it should be 30 days to return so basically I have the entire month of Feb. We would like to show you a description here but the site won’t allow us. My Virgin Media. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. kit not collected . Typically, extenders are linked through a wired port using an Ethernet cable. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. . Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Quickstart is the quickest and easiest way to setup our services. Manage Your Account. Just take it to a recycling centre, find your nearest. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Over the last year we’ve managed the collection and return of more than 2. Options. If you have trouble, do a DSAR request of the recording (held up to 6 months). My V6 box has been replaced by a 360 and 2 days later I. r. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. 0 or iOS 12 or later mobile or tablet. . Browse Virgin Media Virgin Media Community. with Virgin Media and Virgin Media Payments. We would like to show you a description here but the site won’t allow us. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Virgin Media Price Guides. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. On our wavelength In. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Been given my leaving date as 17th March. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. We would like to show you a description here but the site won’t allow us. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. the left and right are not communicating. . . Account - Mobile. Networking and WiFi. on 31-01-2023 16:46. My Virgin Media App. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Get the Hub ready by connecting the wires. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. 0 Kudos Reply. If it’s not a technical issue you need help with then we’re here to support you on. they have not sent me a package to return the old kit in. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Manage Your Account. I have just received my returns packaging but I'm out of the country until mid December. I. but it doesn't work - 5285247. hi. Not solved either. We would like to show you a description here but the site won’t allow us. Sign in . We would like to show you a description here but the site won’t allow us. Existing Virgin Media customers will have to pay a fee in order. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. An Ethernet cable – The. . Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. If we don’t get the requested kit back,. My Virgin Media. 0 once you have your Quickstart box. Returning a V6 box. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Account - Mobile. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. I had previously informed a virgin staff member about this via webchat but I still keep. Available with M50 broadband or faster. They told me I needed to return the equipment or I would have to pay a fine. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. but the box the tv360 and hub4 came in, you use to return the old kit. Step 4. We would like to show you a description here but the site won’t allow us. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. Enjoy this video!Thank you for watching! Please. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. Kind regards, Ilyas. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. I am putting a complaint in with ofcom along with all the evidence I have. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Options. correctly to the Virgin Media wall socket, please follow these instructions to get set up. thanks. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. . Just joined. I have not received the return kit I was promised in order to return VM equipment. Keep getting emails from virgin asking me to return old kit. jpeg1. Account - Cable. Nobody welcomes a price increase, and we get that. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. This feels like a mass-send e-mail campaign / request. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. and Virgin Media really have no CLUE what they telling people. . v6. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. We would like to show you a description here but the site won’t allow us. However, despite my attempt to request for the return kit to be deli. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Networking and WiFi. Thank you for reaching out to us here on the Community. Tuning in. couldn't see where best to post this. QuickStart, set up and connections. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Excludes broadband faults and broadband network outages. i. Reply. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. End day it's virgin media's equipment. We would like to show you a description here but the site won’t allow us. Please can you confirm that the £40 c. We would like to show you a description here but the site won’t allow us. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. I'm a moderator/staff could pick this up and follow up, that would be great. Networking and WiFi. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Alternatively, visit virg. SpeedReturning your Virgin Media kit VirginMedia. Stay safe online. Plug the cables into the Hub. My Virgin Media App. Here you’ll find all the help you need for Virgin Media related problems and issues. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of.